Terms and Conditions

Who we are

Quatro Casino is managed by Fresh Horizons Limited, Palm Grove House, Road Town, Tortola, British Virgin Islands, and runs under licence No. 00972 issued by the Kahnawake Gaming Commission.

Who can play

You must be older than 19, or the legal age of majority where you live, whichever is greater. Minors may not play under any circumstances. It is your own job to know whether online gambling is legal where you live or play, and our service is not meant to help anyone break local rules.

Your account

Every player can hold one account only. Your registration details must be accurate and complete, and you need to keep them up to date. Keep your password to yourself - if someone else learns your login details, the account can be closed or suspended. Tell us straight away if you notice any unauthorised use. Transfers of money between player accounts are not allowed. To close your account, contact our support team.

Deposits

We do not charge for deposits, although your bank or payment provider may add its own fee. Only use payment methods in your own name. If a deposit is reversed, charged back or disputed, winnings may be voided and balances taken.

Withdrawals

Withdrawals stay pending for 48 hours and are processed on the next business day, and you can reverse them until then. Money goes back to your recent deposit methods first. Payouts wait until your identity is verified. Players whose winnings are far greater than their total purchases across Casino Rewards partner casinos can withdraw up to $4,000 a week. A withdrawal paid in another currency than your account carries a 2.5% conversion fee.

Verification

We may ask to see photo ID such as a passport, a national identity card or a driving licence, proof of address such as a recent bank statement or utility bill issued within the last 3 months, and a copy of your card. In some cases documents must be certified by a notary. If documents look altered or misleading, they are not accepted.

Bonuses

Every bonus follows our general promotion terms and the rules of its own offer. Bonus money cannot be cashed out until the play-through is complete. Irregular play, such as large single bets against a bonus or hedge betting, can lead to winnings being withheld.

Fair play and errors

Using bots, virtual machines or any software that changes game outcomes is forbidden, and money won that way is taken. Bets placed during a system malfunction are void.

Complaints

Contact our support team first. If we cannot settle a dispute, we refer it to eCOGRA as our independent dispute body. Complaints must be raised within 6 months of the issue, and you can also complain directly to the Kahnawake Gaming Commission.